FAQ

We currently ship within the United States only, all 50 states included. International shipping isn't available yet — but it's coming, so stay tuned.

Orders are processed within 1–3 business days (up to 5 during high-demand periods like launches or sales). From there: Standard shipping takes 5–7 business days, Expedited takes 2–3 business days, and Priority Overnight arrives the next business day.

Shipping is calculated at checkout based on your location and method — and orders $75+ ship free.

You'll get a shipping confirmation email with tracking as soon as your piece is on its way. No email within 4 business days? Check spam, then reach us at hello@auranomad.co.

We accept returns within 30 days of delivery, as long as the item is unworn, unused, and in its original packaging with tags. Note: earrings are final sale for hygiene reasons and can't be returned or exchanged.

Final sale or clearance items, earrings, anything worn or altered, items with tarnishing or damage from perfume/lotion/water exposure, and gift cards.

Email hello@auranomad.co within 48 hours of delivery with your order number and a photo. We'll cover return shipping and send a replacement or full refund, your choice.

Email hello@auranomad.co with subject "Return Request — Order #[your number]," and we'll send you a return authorization within 2 business days. Please wait for that before shipping anything back.

Every order includes a small gift on us — our way of saying thank you. It's a surprise, and it may vary depending on what we have on hand, so consider it part of the fun of unboxing.